Privacy Policy

F&C Plumbing is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or contact us about our plumbing services.

Last updated: 20 March 2026

Who We Are

We are F&C Plumbing, a plumbing business based at 1 Bainden Close, Town Row, Rotherfield, Crowborough, East Sussex. For any privacy-related queries, you can contact us at Fandcplumbing25@gmail.com or call us on 07411 690930.

What Data We Collect

We may collect the following personal information:

• Contact form submissions: your name, email address, phone number, and any details you provide about the plumbing work you require.
• Phone and email enquiries: contact details and information you share when you get in touch with us directly.
• Website usage data: anonymised information about how you use our website, collected through cookies and similar technologies (see the Cookies section below).

How We Use Your Data

We use the personal information you provide to:

• Respond to your enquiry and provide a quote for work.
• Arrange and carry out plumbing services you have requested.
• Communicate with you about your booking, including appointment confirmations and follow-ups.
• Improve our website and the services we offer.

We will never sell, rent, or share your personal data with third parties for marketing purposes.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Legitimate interest: to respond to your enquiries and provide our plumbing services.
• Contractual necessity: to fulfil a service agreement between you and F&C Plumbing.
• Consent: where you have given explicit consent, for example by submitting our contact form.

Data Storage and Security

Your personal data is stored securely and is only accessible to authorised personnel within F&C Plumbing. Contact form submissions are processed through a secure third-party form handling service. We retain your data only for as long as necessary to fulfil the purposes outlined above, or as required by law.

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction.

Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience. These may include:

• Essential cookies: required for the website to function correctly.
• Analytics cookies: help us understand how visitors use our website so we can improve it. These collect anonymised, aggregated data only.

You can control and delete cookies through your browser settings. Disabling cookies may affect some website functionality.

Third-Party Services

Our website may use the following third-party services that process data on our behalf:

• Formspark — for processing contact form submissions.
• Google Maps — for displaying our location on the contact page.
• Google Analytics — for anonymised website usage statistics.

Each of these services has its own privacy policy governing how they handle data.

Your Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: you can request a copy of the personal data we hold about you.
• Right to rectification: you can ask us to correct inaccurate or incomplete data.
• Right to erasure: you can request that we delete your personal data, subject to any legal obligations we may have to retain it.
• Right to restrict processing: you can ask us to limit how we use your data.
• Right to data portability: you can request your data in a structured, commonly used format.
• Right to object: you can object to our processing of your data where we rely on legitimate interest.

To exercise any of these rights, please contact us at Fandcplumbing25@gmail.com. We will respond to your request within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

• Email: Fandcplumbing25@gmail.com
• Phone: 07411 690930
• Address: 1 Bainden Close, Town Row, Rotherfield, Crowborough, East Sussex